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Privacy Policy

Welcome to Chill 24. Chill 24 AI Limited ("Chill 24", "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (chill24ai.com), use our Merchant Dashboard, or interact with our physical AI vending machines.

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1. Information We Collect

We collect information across different touchpoints of our business, depending on whether you are a consumer (B2C) using our machines or a merchant partner (B2B) using our services:

A. From Consumers (Machine Users):

  • Payment Information: When you tap your card or mobile device (e.g., VISA, MasterCard, Apple Pay, Google Pay) to unlock the machine, we process a temporary credit reservation. We do not store your full credit card numbers; payment processing is handled by secure, PCI-compliant third-party payment gateways.

  • Video and AI Recognition Data: Our machines are equipped with dual AI cameras and CCTV. Once the door closes, the AI camera and cloud computation instantly analyze the video of the purchase process to identify which products were taken.

  • Consumer Behavior Data: We track interactions such as "pick-up and put-down" abandonment rates, cross-selling synergies, and peak-hour purchasing trends. This data is anonymized and aggregated.

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B. From Merchant Partners (B2B):

  • Account Information: To provide access to the Chill 24 Merchant Dashboard, we collect business contact details (name, email, phone number, company name) and billing information.

  • Inventory and Sales Data: We collect and process data regarding your product inventory, sales volume, margins, and machine status to provide you with AI Retail Insights.

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2. How We Use Your Information

We use the collected information for the following purposes:

  • To Process Transactions: To accurately identify the products you selected via AI recognition, settle the payment after the door is closed, and complete your 15-second "Grab-and-Go" shopping experience.

  • To Power the Merchant Dashboard: To provide our B2B partners with a proprietary SaaS solution that offers real-time inventory control and deep retail insights based on consumer behavior.

  • To Improve Our AI Accuracy: The video data of the purchase process is used to continuously train and improve our machine learning models for 99% AI recognition accuracy.

  • Security and Fraud Prevention: CCTV and video evidence are used to monitor machine security, prevent theft, and resolve transaction disputes.

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3. AI Cameras and Video Surveillance

Transparency regarding our AI vision technology is our priority:

  • The cameras inside the Chill 24 machines focus on the shelves and the products to track hand movements (e.g., grabbing an item, putting an item back).

  • The video evidence captured during the transaction is strictly used for product recognition, receipt generation, and resolving customer disputes.

  • We do not use facial recognition technology to identify individual shoppers or link your face to your personal identity.

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4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • With Merchant Partners: We share aggregated, anonymized consumer behavior data (such as sales trends and product performance scores) with the merchants whose products are stocked in the machines via the Merchant Dashboard. Individual payment details are never shared with merchants.

  • With Service Providers: We share necessary data with trusted third parties, such as our factory partners, cloud hosting providers, and payment processing companies, strictly to facilitate our services.

  • For Legal Reasons: We may disclose video footage or transaction data if required to do so by law, or in response to valid requests by public authorities (e.g., police investigation of vandalism).

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5. Data Security and Retention

We implement industry-standard security measures to protect your data during transmission and storage.

  • Video footage used for AI analysis is stored securely in the cloud.

  • We retain personal data and video footage only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, and comply with our legal obligations.

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6. Your Rights

Under the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of any inaccurate data.

  • Contact our customer service regarding any disputed transactions or concerns about your privacy.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our technology, services, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our Website.

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8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, we are here to help:

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  • Email: info@chill24ai.com

  • Telephone: 6767 5040

  • Address: Unit H, 11/F, Gold King Industrial Building, 35-41 Tai Lin Pai Road, Kwai Chung, NT.

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