Frequently asked questions

Traditional spiral vending machines are prone to jamming and are limited by mechanical aisles, only able to display products of specific sizes and shapes. Chill 24 adopts a fully open shelving design, breaking through the limitations of product size and eliminating jamming problems.

We offer a seamless 15-second "swipe, pick up, and go" shopping experience. Simply swipe your card to authorize the transaction (this only temporarily holds your credit limit, not deducts payment immediately). The machine door will then unlock, allowing you to freely select your items. The AI camera inside the machine will automatically recognize the products you take. Finally, close the door, and the system will automatically calculate and deduct the payment.

Our system boasts an AI recognition accuracy rate of up to 99%. Once the door closes, the AI camera and cloud computing analyze the entire shopping process in real time. Our technology can accurately capture consumers' "picking up and putting down" behavior; as long as you put the product back before the door closes, you will not be charged for that product.

Currently, we support VISA, MasterCard, Apple Pay, and Google Pay. In the future, we will gradually support more diverse electronic payment methods such as Alipay, WeChat Pay, PayMe, UnionPay, and BOC Pay.